Once an order is placed it is dispatched to our studio for production. We try to fulfill every order as fast as possible, so we cannot permit any cancellations. But, if you realize you made a mistake when ordering please contact us as soon as possible, we may be able to make an adjustment to address your issue.
Every item is hand-crafted to the highest quality standards and carefully inspected before it is shipped. If there is a problem related to workmanship contact us at email@example.com and we would be more than happy to either take the product back to repair in our own shop. In the event that a product meets the qualifications for return or replacement, Sparkle Gear requires that we receive the defective product back at our facility before we can issue a replacement or a refund for it.
Sparkle Gear handles returns of faulty, defective, or otherwise erroneous products on an individual basis. We do not offer returns on any products based on user error of color, size, or design choice (e.g. you meant to order a blue shirt but you clicked on pink instead, or you did not realize that a design is only 2”x2” and does not fill the front of a large tote bag the way you thought it would). Sparkle Gear also does not guarantee that the colors shown in product images or rhinestone illustrations are exactly identical to the appearance of the product or rhinestones in real life. This is primarily because Rhinestones have reflective and refractive properties which cannot always be accurately displayed in the illustrations, or reproduced accurately on the wide variety of displays used to access our website.
Errors, incomplete orders and stock issues
On rare occasions, we may find that there is an error when we process the order that you placed. The error could be the result of a technical failure or some issue outside of our control, or even data entry into our website. Sometimes an error could result in an incomplete or incorrect charge to your credit card, or an item that was expected to be in-stock and available not being available, or an item that was incorrectly priced. If an issue does happen we will take these actions: (1) We will promptly cancel the order; (2) We will promptly refund any amount that was collected; (3) We will notify you that the order was canceled, the refund was processed, and help you re-submit the order after any necessary changes or adjustments.
Because all of our items are custom made we do not offer refunds for any reason or circumstance other than those stated above, including when the reason is a mistaken choice of color, size, article or design. If you are unsure of what size to